If the health service has stopped responding, generate an ADPlus dump in a service hang mode to help determine the cause of the problem. Resolution for scenario 2ĭetermine whether the health service is turned on and is currently running on the management server or gateway. Although you are able to clear the agent cache, this doesn't resolve the issue. These agents report to different management servers. Only a few agents are affected by the issue. For more information, see Recommendations for antivirus exclusions that relate to Operations Manager.
Agents remain unavailable on a regular basis. Troubleshooting typically starts at the level immediately above the unavailable component.For agentless systems, for network devices, and for Unix and Linux servers, troubleshooting should start at the agent, management server, or gateway that is monitoring these objects.If the gateways that report to a particular management server are unavailable, troubleshooting should start at the management server level.If the agents that report to a particular management server or gateway are unavailable, troubleshooting should start at the management server or gateway level.Your troubleshooting strategy will be dictated by which component is inactive, where that component falls within the topology, and how widespread the problem is. Is the Health Service State folder excluded from antivirus scanning?.
The following questions may help you to define the scope of the issue: Management server or gateway server performance issuesīefore you begin to troubleshoot the agent grayed out issue, you should first understand the Operations Manager topology, and then define the scope of the issue.Operations Manager database or data warehouse performance issues.There is no monitor available for this specific discovered item.Īn agent, a management server, or a gateway may become unavailable for any of the following reasons: The status of the discovered item is unknown. This issue may occur if the computer that's running the agent isn't running or there are connectivity issues. This also means that the management servers are no longer receiving any information from the agent. The health service watcher had received heartbeats previously and the state was reported as healthy. The health service watcher on the management server that is watching the health service on the monitored computer is not receiving heartbeats from the agent anymore. There is a problem on the agent or management server. The agent or management server is running normally. Original product version: Microsoft System Center 2012 Operations Manager Original KB number: 2288515Īn agent, a management server, or a gateway can have one of the following states, as indicated by the color of the agent name and icon in the Monitoring pane.
This article describes how to troubleshoot problems in which an agent, a management server, or a gateway is unavailable or grayed out in System Center Operations Manager (OpsMgr).